EVALUATE THE RESIDENT & GUEST EXPERIENCE
EXPERIENCE DRIVES LOYALTY.
MEASURE WHAT MATTERS.
Renata Hospitality
Measure The Resident & Guest Experience
Renata Hospitality offers accessible, experienced hospitality professionals, dedicated to providing you with a program that articulates your vision. We measure what is important to you and inspect what you expect.
Our consulting teams objectively measure crucial aspects of the resident and guest experience that impact satisfaction and loyalty.
Whether you are a large resort, high-rise multi-family community, condominium association or boutique hospitality venture; professional experience evaluations help measure accountability.
Companies that implement advanced business analytics and use performance metrics to achieve strategic goals often improve productivity, financial performance, asset maintenance, safety performance and customer satisfaction. If done properly, establishing meaningful performance metrics will help you identify problem areas and possible causes, set goals, motivate desired behaviors, track progress and ultimately improve performance and boost the property value, customer satisfaction and the safety of all involved
OPERATIONAL & ASSET IMPROVEMENT IN OVER 5 INDUSTRIES
WHY RENATA HOSPITALITY?
The Hospitality Performance Index (HPI) program is the bench-marking suite currently used by many hotels and luxury high-rise residential communities. Renata Hospitality has developed key performance metrics that enable you to track your property's overall operation against your competition. HPI Reports and Operational Tools help you identify if you are gaining or losing performance index and make necessary corrections to your asset management, financial performance, customer service execution, capital projects, and safety compliance. Our clients include hotel owners, multi-family communities, condominium associations, asset managers, association managers, property management companies, boards of directors and developers. We serve them by drawing on our unrivaled industry expertise and experience in operating multiple asset types. Our goal is to maximize your assets' value and potential, which we achieve by providing:
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Actionable data to assist with operations
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Operational assessments
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Identifying key issues
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Innovative solutions & SMART Action Plans
ASSET MANAGEMENT
&
OWNER ADVISORY
SERVICES
BRAND COMPLIANCE AUDITS
RESIDENT & GUEST EXPERIENCE AUDITS
SALES & MARKETING AUDITS
ASSET & PERFORMANCE
INSPECTIONS
COMPETITOR SHOPS
CULTURAL BRAND DEVELOPMENT
HOSPITALITY TRAINING & LEADERSHIP FACILITATION
STANDARDS DEVELOPMENT
CUSTOMER & RESIDENT SATISFACTION STUDIES
METRICS FOR IMPROVEMENT
CORRELATION
&
rOOT CAUSE ANALYSIS
BUSINESS INTELLIGENCE REPORTING
Capital/ Reserve Fund Project Tracking & Analytics
Financial Analytics
CONTACT US
For any inquiries, please call or email us:
682-200-9988 | cglennon@renatahospitality.com
our address
P.O. Box 122718,
Fort Worth, TX 76121
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